consulting services
We specialise in it service management
When it comes to Service Management , you can count on us for your end-to-end Enterprise Solution Design needs
We Evaluate your as-is service model
We evaluate your "as-is" model estimates, effort, SLAs and Ticket Volumes
We Analyse data from ticketing tools
This provides a view of the overall ticket distribution based on nature of the ticket, criticality, peak volumes, application, existing SLAs and Service windows.
WE DETERMINE scope for ticket reduction
Based on the nature and criticality of the tickets we generate a use-case for reduction in incident and problem tickets across categories like Applications, Configuration, Domain
WE ANALYSE SCOPE FOR AUTOMATION
We generate use-cases wherever auto-resolution of incidents is possible
